Got Questions?
ORDERING ONLINE
Yes, once your order has been shipped you will receive a shipping confirmation email with a link to track your package.
A tracking number for your parcel is generated soon after your order has been despatched. Tracking numbers are aded manually os sometimes it takes a few hours.
It can then take up to 2 working days for your tracking information to be updated by the shipping provider.
If you still can’t see any updates to your tracking after this timeframe, please get in touch with us and we will look into this for you.
Yes! You can make changes to your order as long as it hasn’t left our warehouse, so it’s important that you contact us as soon as possible with your name and order number.
We’ll do everything we can to make it work, but we can’t stress this enough – time is of the essence here, so please get in touch with us asap.
If your order has already been shipped or processed for despatch, then unfortunately there is nothing we can do. We will be unable to amend your order (because it’s out of our hands – literally) and you will need to return the order to us at your own expense.
Absolutely. If the order is still processing, we’ll issue a refund. If it’s been shipped, you will need to return the items back to us and we will refund the order minus the shipping costs.
To avoid paying for return shipping, you can try to refuse the package when a delivery attempt is made. If you want to cancel your order, please get in touch with us asap.
Girrrrl, we feel for you, we really do! More often than not, we are unable to re-stock our products because we use ‘rescued’ deadstock fabrics whenever we can in order to minimise our impact on the environment. In other words, once it gone – it’s gone.
Having said that, we might be able to re-stock some items if we have all the fabrics and trims left over, so please get in touch with us and we’ll see what we can do.
Please note that popular products sell out quickly. We refresh our colour combinations and styles each season. Make sure you are signed up to our newsletter to hear about new product launches.
You don’t need an account to place an order, but you have the option to create one if you like.
You don’t need an account to track your order, all you need is your order number.
Once you have placed an order, you should receive an email confirmation to the email address you provided at checkout. If for some reason you haven’t received any emails from us, please check your spam folder, and double check you entered your email address correctly. If you still haven’t heard from us after 24 hours, please get in touch with us and we’ll take care of the rest.
Absolutely! You can gift anything in our online store. Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent.
All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up, we aim to notify our customers as soon as possible.
First, check your cart to make sure it meets the requirements for the discount. Also, make sure that the code has been entered correctly at checkout. Our discount codes do not apply automatically to your cart, unless otherwise stated. If you have any questions about code requirements, or if the code is still not applying correctly, please get in touch with us and we’ll do our best to resolve the issue.
DELIVERY & RETURNS
We ship internationally to most countries. If you have any concerns about your international delivery address, feel free to get in touch with us.
LINGERIE AND CLOTHING:
Yes absolutely, as long as the item returned is in the original condition it was received, i.e. unworn, unwashed and all original tags attached, within 90 days from your purchase.
Additionally, we are unable to refund any knickers and panties where the hygiene seal has been removed, broken or tampered with.
Although we inspect and disinfect all returned merchandise, we also ask that, in the interest of hygiene, any briefs are tried on over your own underwear, with the hygiene seal intact.
The returns form must be filled in and included with the returned items.
Items will be inspected upon return. Due to hygiene reasons, we reserve the right to refuse item(s) returned if conditions are not met.
We are unable to refund the cost of postage unless your product is faulty. Refunded items will be reflected on the original payment method less shipping costs
TOYS:
Yes, as long as the product is unopened. For unused, unopened merchandise we offer store credit for the purchase price of the item.
For health and hygiene reasons we will not refund any product that has already been opened or used. Any products sent to us that are opened will be disposed of in a safe and responsible manner or returned back to customer at their expense.
If the product is faulty please email us a picture of the product and a note describing what’s wrong with it before returning it. We’ll do our best to resolve the issue and offer a refund if needed. Please note that we do not cover faults caused by accident, neglect, misuse or normal wear & tear.
We are unable to refund the cost of postage unless your product is faulty.
FAULTY ITEM(S)
In the unlikely event that you receive a faulty or damaged product, please contact us immediately before returning the item(s) and we will assist you with your query.
Yes of course. Your order will arrive in discreet, plain packaging with no indication of what’s inside. For international packages, the description on your customs slip will say “Clothing” or “Massage Kit”, depending on what’s inside.
Import duties and taxes may be charged once your parcel has reached its destination country, although this is rare.
These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary by country. Check your local customs if you are unsure about your country’s duties fees.
If you miss the window for collection of your parcel from your local collection point, your parcel will be returned to sender. Please note that in this case, the original shipping costs for your order are non-refundable.
It can take up to 3 weeks for an international return to reach our warehouse. Once it has been received, it will be processed by our returns team and you will be issued with a refund, of which you will be notified via email.
If there is something missing from your order please contact us with your name / order number and let us know what item is missing. If your parcel looks as though it has been damaged or tampered with in transit, then please also include a photo.
We will then investigate this missing item with our warehouse and shipping provider. Once we have reached a resolution, we will be able to offer you a replacement if the stock is available, or a refund if the item is sold out.
We are sorry to hear that you have received a faulty item – this is very unusual. We rigorously test all of our products to ensure the highest possible quality. We also implement quality checks to each product before they are packaged and sent out to you. In the unfortunate event that you have received a product that is not up to standard, please contact us with your name and order number, along with a photo and a short description of the fault so that we can get this resolved as soon as possible.
Please contact us and we’ll do our best to resolve the issue.
LINGERIE PRODUCT INFORMATION
Our lingerie is made in the UK!
Materials are sourced from all over the world, making sure that we use the softest fabrics that not only look good, but also feel divine.
We try to stock as many sizes as we can, however when it comes to bralettes, that’s a lot of different sizes! Typically we aim to stock sizes from 32A to 38D (or XS-L).
When it comes to knickers, we usually stock sizes ranging from XS to XL.
If your size isn’t available, please reach out to us, and we’ll see what we can do.
Our size guide has detailed information on how to measure yourself to find your perfect fit. Our lingerie is universally true to size, we don’t run big or small, so we would always suggest taking your normal size. If you are in between sizes, or have any additional questions, please reach out to us.
If you are breast-feeding or pregnant, please speak to your medical practitioner for their advice. As your body changes during pregnancy and breastfeeding, additional room is often required in the band and cup of the bra.
Our size guide has detailed information on how to measure yourself to find your perfect fit. Our lingerie is universally true to size, we don’t run big or small, so we would always suggest taking your normal size. If you are in between sizes, or have any additional questions, please reach out to us.
Lingerie is very very delicate, so it’s very important to take proper care of it.
Each product comes with a care label with advised washing instructions. Specific care instructions can also be found on the product pages. Please refer to our detailed guide on how best to prolong the life of your intimates.
Glad you asked! Unlike the majority of lingerie companies, we really despise polyester. It’s not only bad for the environment, it’s also really bad for your skin, causing rashes and premature aging (yes that’s right, we talk about it on our blog.)
We try to use ‘rescued’ deadstock fabrics whenever possible. Please refer to our ethics & sustainability page for more info.
Guessing a woman’s bra size is not easy. You could just casually ask what bra size is, or check he label on her lingerie. In addition, our blog has a lot of useful info on lingerie size, fit and styling.
If in doubt, reach out to us!
TOYS PRODUCT INFORMATION
We don’t make our own sex toys, although that’s a bucket list item for sure! Stay tuned for that!
In the meantime, we stock a curated selection of the best sex toys brands in he world. We ensure that all sex toys are made ethically, and use body safe materials.
Yes of course. Your order will arrive in discreet, plain packaging with no indication of what’s inside. For international packages, the description on your customs slip will say “Clothing” or “Massage Kit”, depending on what’s inside.
Some battery-operated toys have a paper slip in the battery compartment to protect the batteries that come with the toy, and it’s easy to mistake this for a defect. Make sure you’ve inspected the battery compartment, placed batteries in their proper positions, and screwed the cap on tightly before assuming it is defective.
Most rechargeable toys need to be given a full charge before use, so let the toy charge to completion before using it for the first time. Refer to the information booklet included for specific charging instructions. Doing so protects the integrity of the battery, much like a cell phone or any other product with a rechargeable battery.
Oh girl, we’re sorry to hear that! Although we do all we can to stock the best sex toys in the world, we can’t always account for personal preferences. Sometimes finding ‘THE ONE’ sex toy is a bit of trial and error, since we can’t realistically allow you to “test-drive” toys before purchase.
Luckily, sex toys are versatile, and can be used so many different ways! Feel free to get creative with how you use your toy on your or your partner’s body. For example, vibrating cock rings are great for slipping over a vibrator for some extra texture, or used externally on their own, and any vibrator makes for a great body or face massager!
If you are unhappy with your toy, please let us know, as it helps us refine our collection. Feel free to leave toy reviews too.
Please refer to the product page. We include cleaning instructions for all items.
This depends on the toy. Water-based lubricants are best, because they are less likely to damage the toy.
A classic bullet vibrator is all you need to get started. If you’re a bit adventurous (and like clit stimulation), try a sucker toy – they are amazing!
It’s nearly impossible to assume what someone else will like, since we all like different things. If you know this person very intimately, it’s certainly possible to make an educated guess. If you’re buying a gift for your partner, we always recommend products that you can try together.
Lubes, clitoral toys and massage products are very versatile and can be appreciated by just about anyone! You could also get them a gift card.
As a general rule of thumb, do not insert anything anally unless it has been made for that purpose, or at the very least has a stopping point, a base, or a strong, reinforced pull cord. This is because the anus has a vacuum-like quality to it, and it’s very easy for toys to get sucked inside due to the great amount of pressure the butt has. Unlike the vaginal canal, there is no end to the anal canal, and if the toy were to reach the colon it would pose a great health risk and medical assistance would be needed immediately. We are not liable for the misuse of toys resulting in medical injury.
All rechargeable products come with their own charger, but if you’ve broken or misplaced a charger, there are ways of replacing it. We recommend contacting the brand or manufacturer directly.
The law requires you to be 18 or older to order sex toys.
In addition, please note that sex toy laws vary by country, so it’s a good idea to do some research before you buy.
Please do not submerge toys in water unless you’re 100% sure that the toy is waterproof. If you aren’t sure whether a toy is waterproof or not, go to the product page, and check the specs. If the toy is listed as “splash-proof”, this means the toy is shower-friendly, but should not be submersed. If the toy is listed as “waterproof”, then the toy is, in fact, waterproof and can be submersed. If a toy plugs into a wall outlet, do not use the toy near water, and spot-clean the toy while unplugged. We are liable for any injury resulting from misuse of a toy.
It’s possible to transmit STIs by sharing a toy, so if you are sharing a toy with someone, please place a condom over the toy, and change the condom for every new person using it. It’s a great way to make clean-up easy while also preventing the transmission of STIs. Use common sense and stay safe.
Contact Us
Go a question? Ask away. We aim to respond to all enquiries within 24 hours.
